Overview
The City & Guilds Level 3 Retrofit Advisor qualification equips learners with the knowledge and understanding required to operate as a Retrofit Advisor in line with PAS 2035 and government energy efficiency initiatives.
Retrofit Advisors play a vital role in communicating with clients and supporting the delivery of domestic retrofit projects, helping to ensure that energy efficiency improvements are understood, accepted, and carried out effectively.
This nationally recognised qualification is essential for those who want to progress in the fast-growing retrofit sector and contribute to the UK’s net-zero targets.
Who is this course for?
This course is suitable for:
- Customer service professionals working in housing, construction, or energy efficiency
- Retrofit project staff who liaise with homeowners or tenants
- People looking to enter the retrofit sector with a client-facing role
- Those wishing to upskill and meet PAS 2035 Retrofit Framework requirements
Entry Requirements
- A good level of literacy and communication skills
- No formal electrical or construction qualifications required
- Minimum age: 18 years
Course Content
The course covers:
- Introduction to retrofit and PAS 2035 requirements
- The roles and responsibilities of a Retrofit Advisor
- Understanding domestic retrofit measures
- Customer service, communication, and behaviour change techniques
- Addressing customer concerns and promoting engagement
- Health & safety and safeguarding considerations
- Documentation and record-keeping within retrofit projects
Assessment
Assessment will include:
- Multiple-choice online exam
- Portfolio of evidence and knowledge-based tasks
Certification
On successful completion, learners will achieve the City & Guilds Level 3 Award in Domestic Retrofit Advice, a nationally recognised qualification aligned with PAS 2035.
Duration
- 3–4 Days (guided learning hours, plus self-study)
Cost
£XXX + VAT per learner
Course Dates
To be confirmed.
Why Choose Us?
- City & Guilds approved training centre
- Delivered by expert tutors with industry experience
- Flexible learning options: classroom or online delivery
- Practical focus on real-world retrofit scenarios
- Support with progression into other retrofit roles (Assessor, Coordinator, etc.)
Contact us for more information.